Terms and Conditions

General

By accessing this website, together with the sale and the purchase of products from the site you are governed by the terms and conditions set out below. By using the site you agree to be bound by the following terms and conditions. If you do not wish to accept these terms and conditions, you can choose not to use this site or contact us to ask for further clarification.

Company Details

The owner of this website is Twisted Logistics. Their address is:

Prowler DVD,
Avenida 28 De Febrero, 1,
04800 ALBOX,
ALMERIA,
SPAIN

You must be 18 years old or over to use this site. If you do not qualify, please do NOT use this site. You have the sole responsibility for all actions you undertake on this website.

You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You must not permit (either directly or indirectly) anyone to use your account.

We will NOT pass your personal details or payment information on to any third party. You undertake that all details provided for the purchase of goods/services are legal and correct and that any debit/credit card used is your own and there are sufficient funds to cover the cost of goods/services ordered. If there are any changes in the above details it is your responsibility to inform us as soon as possible.

Disclaimer

To the fullest extent permitted by law, Twisted Logistics is providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included on this site including, without limitation, warranties of merchantability and fitness for a particular purpose.

Except as specifically stated on this website, to the fullest extent permitted by law, neither ProwlerDVD nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site.

Our website images, descriptions and colours are subject to change and are for illustration only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative.

Fulfilment

Due to the nature of what we do, we are unable to guarantee stock availability. Payment will be taken from your credit card at the point that you place your order. Once your order is placed an email will be sent to you confirming your order details and this will be followed up by a second email at the point that your order has been dispatched. We require you to give us a valid email address so you can receive these emails.

Prowler DVD reserves the right to accept or reject any order at its discretion. We will try to ensure that our prices are accurate and reserve the right to correct the prices if we discover an error. In this event, you will be entitled to cancel your order or re-confirm it at the correct price.

It is not possible to cancel electronic commerce online if you want to cancel an order before it is dispatched please contact us at customerservice@prowlerdvd.com or use our contact form. If you are unhappy with your goods once they have arrived you are entitled to return them for a refund or replacement unless made to order or intimate in nature. Please check the order confirmation screen carefully before completing your order.

If you leave instructions regarding delivery in the order comments box, we cannot guarantee that these will be followed as our third-party partners are not always able to comply with them.

Delivery

The delivery time stated in which you will receive your order is approximate. All goods will be sent to the delivery address given by you and stated in the order confirmation. Please note we may send items by split delivery, but we do not charge you additional postage if and when we do this.

If your delivery address is outside the European Union you may be liable for import duties or taxes, which are levied once a shipment reaches your country. Any such additional costs for customs clearance must be paid by you. If you have any queries regarding this, we advise you to contact your local customs office. We are not responsible for any charges incurred.

Please note that when shipping goods across international borders they are liable to be opened for inspection by customs authorities. If seized by your local customs office, we will not be liable to refund or replace the order in any part.

We shall have no liability to you for any delay in the delivery of products ordered to the extent that the delay is due to any event outside our reasonable control.

Miscellaneous

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the full extent of the law. We track the electronic ‘fingerprints’ of every order placed on our website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

We reserve the right to terminate this Agreement and to suspend or terminate your access to the site immediately and without notice to you if:

  • You fail to make any payment to us when due, you breach the terms of this agreement.
  • When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you or your identity.
  • We suspect you have engaged, or are about to engage, or have in any way been involved, in fraudulent or illegal activity on the site.

These terms and conditions supersede any and all other conditions, commitments, agreements relating to your purchase and are subject to laws and jurisdiction of Spanish law.

Returns

We strive to offer our customers the highest quality products from a vast range of items. However, if in the unlikely event that you receive a product that is faulty, incorrect or unwanted, you may return it to us. Our returns policy is valid for 14 days from the date that you received the goods.

If you receive a product that is faulty, incorrect or unwanted, please contact us to obtain a return authorization on (+34) 9512 50574 or by email at customerservice@prowlerdvd.com

Important – Please include the following information to enable us to deal with your return effectively and efficiently:

  1. Your order number.
  2. Your name and address.
  3. The reason for the item(s) return to ensure that your query is dealt with efficiently by our returns department.
  4. We suggest that you send returns to us by a tracked or recorded delivery service, as we cannot be held liable for packages that may go missing in the post.

Please keep a note of your order number in case you need to contact us regarding your return.

For hygiene reasons, we are unable to accept any returns on items of an intimate nature unless faulty. If you are purchasing jocks or underwear please try on over your own clothing and return in the original packaging in a resalable condition.

Once we have received your return, we may offer you an exchange or a full refund if required.

Custom and Made to Order items and intimate items cannot be returned unless faulty. You will be required to pay postage when returning your exchange items to us.

Your statutory rights are not affected.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Twisted Logistics. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Twisted Logistics.

None of the above affects your statutory rights under Spanish Law.