Shipping Information

Delivery & Dispatch

Discretion Assured – ProwlerDVD ships items in discreet, unbranded packaging

Shipping Rates

We may send items by split delivery, but we do not charge you additional postage if and when we do this. The cost of shipping depends on the weight of the items that you are purchasing from the ProwlerDVD and where you are located in the world. The following will give you an indication of shipping rates in the UK, Europe and Worldwide and is based on the lowest weight and services available:

European, including the United Kingdom Shipping
  • Standard (3-5 days) from €6.00*
  • Free Orders over €45.00
Rest of World Shipping
  • Standard (3-5 days) from €6.00*
  • Free Orders over €45.00

*ProwlerDVD reserves the right to change to an alternative but equal postal provider or courier where necessary.

Returns & Replacements

The Prowler DVD website accepts unwanted items for refund or exchange for up to 14 days. All we ask is that these products are unopened, unused or unworn as appropriate.

Faulty items will be replaced or exchanged up to 14 days after purchase unless otherwise stated in the product specification. In all cases, you will need to contact us by email to tell us the details of your return and be issued with a returns number. You can then post the item back to us, please don’t forget to fill in and include the return slip in your parcel. This will ensure your return is processed as efficiently as possible.

Please also ensure you get a free certificate of posting from the Postal Services used upon dispatch and keep this in a safe place. We cannot accept responsibility for any items returned without a certificate of posting.
Should your unwanted items be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.

Secure Payments

Your security is important to us; ProwlerDVD utilises data encryption for your security.
We accept the following forms of payment for your order:
Credit or debit card: Visa / Visa Debit / Visa Delta / Visa Connect / Mastercard / Electron / Maestro / JCB / Discover Card

Viewing Orders

If you are logged-in or create an account during the purchase you will be able to view your orders by logging in to the My Accounts section of the website.

Contact Details

Our contact details are as follows:

Prowler DVD,
Avenida 28 De Febrero, 1,
04800 ALBOX,
Phone  (+34) 9512 50574 (10am-6pm – Mon-Fri)