Customer Information

About Us

Prowler DVD is a premier purveyor of gay adult male DVDs.

Contact Us

Address:  Prowler DVD, Avenida 28 De Febrero, 1, 04800 ALBOX, ALMERIA, SPAIN

Telephone: (+34) 9512 50574

Email Us: customerservice@prowlerdvd.com

Delivery Information

If you place your order before 12:00* we will attempt to send it out the same working day. If you place your order after 15:30* this will be processed the next working day and this is inclusive of our guaranteed delivery services.

Prowler DVD ships every working day from Monday through to Friday, but excluding Spanish Holidays. Orders received after 11:00* on the day before the holiday is not guaranteed to be sent due to earlier postal routines. These times are set by our couriers and out of our control.

Prowler DVD will ship to P.O. Boxes and Packstations but any parcels returned undelivered from these services will be charged to the customer for redelivery.

If you cancel your order after any shipment has been returned then the order will be refunded minus shipping cost. For more information, please see our Terms & Conditions.

If you live in a location outside of Europe and you cancel your order whilst in transit with one of our courier services, your refund will be processed minus your shipping cost and any return fees incurred via the courier.

If your order is Drop Shipped or Made to Order, it is likely that these items will be dispatched separately from the rest of your order.

* Spanish local time

Discreet Packaging

All parcels sent by Prowler DVD are in plain, discreet packaging. There is no indication as to what is inside the package or where you have bought the item(s). Although for customs purposes we will sensitively describe the contents of your package to save any embarrassment. Your purchase will be displayed as ‘Prowler DVD’ on your credit or debit card statement and all transactions are Secure Socket Layer (SSL) protected.

Shipping Rates

For shipping rates, please see our Shipping Information page.